Digital Download Help

All products sold by The AI Prompt Shop are digital downloads. Nothing will be mailed to you.

How to receive your files

  1. Complete checkout using an email address you can access.
  2. After payment is confirmed, use the download link shown on the order-confirmation page.
  3. Check the email address used at checkout for your order confirmation and digital-delivery message.
  4. Open the download link and save the file to your device.
  5. Keep a backup copy for your personal use.

If the email does not arrive

  • Check spam, junk, promotions, and other filtered folders.
  • Search your inbox for “The AI Prompt Shop” and your order number.
  • Confirm that you are checking the same email address used at checkout.
  • Allow a few minutes for payment confirmation and email delivery.

If the download will not open

  • Try downloading the file again using a stable internet connection.
  • Open PDF files with a current browser or PDF reader.
  • On a phone or tablet, check the Files or Downloads app rather than the Photos app.
  • Make sure your device has enough storage and that security software is not blocking the download.
  • If a ZIP file is provided, extract or unzip it before opening the files inside.

Compatibility

The exact file type and recommended AI tool are listed on each product page. Text prompts can often be adapted across ChatGPT, Claude, Gemini, Microsoft Copilot, Perplexity, and similar assistants. Image- and video-prompt syntax varies more widely, so review the product description before purchasing. AI platform access and subscription fees are not included.

Secure checkout

Checkout is provided through Shopify and the payment providers available in your region. The AI Prompt Shop does not receive your full card number. Never email us passwords, authentication codes, or full payment-card details.

Need the file resent?

Contact us at theaipromptshop@gmail.com or use the contact form. Include:

  • your order number;
  • the email address used at checkout;
  • the product name; and
  • a brief description of the problem and any error message.

We can help verify the order, replace an incorrect or defective file, or resend available delivery information.